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Skill Review

Skill Review is where managers approve the skills staff submit, such as a certificate and its expiry date. It also shows who hasn't completed a skill, and which approved skills are about to expire.

Required planStandard Enterprise
Required accessHR - Review, HR - Full or HR - Config
To see approved and past skillsHR - Full or HR - Config

This guide covers how to:

  1. Find the skills waiting for review.
  2. Approve or decline a skill.
  3. Follow up missing and expiring skills.
  4. Submit a skill for an employee.

Find the skills waiting for review

Navigate to Menu > HR > Skill Review. It opens on the skills Pending Approval for the staff you manage.

To see others, open Filters, choose the Location and Status, and click Apply. You can also pick one employee under Staff, or one skill.

StatusWhat it means
DraftThe employee has started the skill, but not submitted it
Pending ApprovalSubmitted, and waiting for you to review it
Manager DeclinedA manager asked for more information, and the employee needs to submit it again
Employee DeclinedThe employee declined a skill that lets them
ApprovedA manager approved it, or it was approved automatically
ExpiringApproved, and within its Expiry Reminder of the expiry date
Skill MissingStaff in the skill's Group who haven't submitted it

Most Recent Only, ticked unless you change it, hides older submissions of the same skill, so you see each employee's latest.


Approve or decline a skill

  1. Click View on the submission.
  2. Check the employee's documents, the expiry date and any response. To change the expiry date, click it.
  3. Click Approve and Next. The next pending skill opens.

A pending RSA in Skill Review: Skill Information with who it's for and the expiry date to click and change, Skill Notes with Add Note, the employee's signature, Decline, and mark 3 on Approve and Next

To decline it, click Add Note, say what needs fixing, such as "The photo is blurry", and click Add Comment. Then click Decline. The employee is emailed to submit it again, and sees your note.

To keep a document with the submission, such as one the employee emailed you, click Add File.


Follow up missing and expiring skills

  • Skill Missing lists the staff who haven't submitted a skill. To email them, click Notify Staff, choose the skill and click Send Email Notification.
  • Expiring lists approved skills close to their expiry date. They move back to the employee's Action Required list, to submit again.
  • To keep a copy of what's listed, click Export for a CSV.

Submit a skill for an employee

When you have an employee's certificate yourself, such as in onboarding, click Submit on Behalf, choose the employee and the skill, and complete it as they would. The skill list shows Active skills first, then Archived ones.


Skill Review troubleshooting

Why can't my manager approve staff certificates?

They need HR access on their profile: Review, Full or Config. Managers also only see the staff they manage. See How HR Works.

Why can't I see approved skills?

With HR - Review access, you only see skills waiting for review. Approved and past skills need HR - Full or HR - Config.

Why is a skill still Pending after the employee resubmitted it?

Each submission needs approving. Open the latest one and click Approve and Next.


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