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App Installation


This guide will demonstrate how to install the Microkeeper App on your Android or Apple Device.



Installing Microkeeper for Android devices


Google Play Store


You will be prompted to give Microkeeper permissions.

You must Accept to Install Microkeeper

After you initially Log into the Employee console you will have to Allow Microkeeper to use your Location.

You must allow these settings to be able to clock on via GPS.

android first time setup allow location



Installing Microkeeper for Apple devices


Apple App Store


You will be prompted to Allow Notifications and Access to Locations.

ios alllow notifications and access to locations

After you initially login to the Employee Console you will have to Allow Microkeeper to use your location.

You must allow these settings to be able to clock on via GPS.

ios allow microkeeper to use current location



Troubleshooting Common Issues and Errors




Location Information is unavailable

This error occurs when the location data wasn't available. Check that your GPS settings are active on your device.


Android

  • Navigate to the Settings of your mobile device
  • Enter the Location settings
  • Turn Location to "On"
android-location-settings
For more information refer to the guide here


Apple IOS

  • Navigate to Settings on your iPhone device
  • Enter the Privacy settings
  • Turn Location Services to "On"

ios-location-settings

For more information refer to the guide here



Accurate Location cannot be determined

Microkeeper uses Google Location services to detect your location. Check your internet and location settings on your device.

Your device must be Accurate to under 500 meters and the device must confirm "GPS Location Found"
image of clock function successfully finding a GPS location within 500 metres


Here are some ways to improve your devices location's accuracy:

Android

How Google Services finds your current location

Google Services estimates where you are from sources like:

  • GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
  • Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
  • Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.

How to turn on high accuracy mode

To help Google Services find your location with the most accurate blue dot, use high accuracy mode.

  1. On your Android phone or tablet, open the Settings app.
  2. Tap Location.
  3. Switch Location on.
  4. Tap App permissions and then select Microkeeper
  5. Switch Use Precise Location on
    image of enabling use precise location on android settings for microkeeper app

More ways to improve location accuracy

If your location is still wrong, here are some things you can try:

  • Turn on Wi-Fi
  • Restart your phone or tablet



Apple IOS

How Google Services finds your current location

Google Services estimates where you are from sources like:

  • GPS: Maps uses satellites to know your location up to around 20 meters. When you're inside buildings or underground, the GPS is sometimes inaccurate.
  • Wi-Fi: The location of nearby Wi-Fi networks helps Google Services know where you are.
  • Cell tower: Your connection to mobile data can be accurate up to a few thousand meters.


How to turn on location services

To help Google Services find your location with the most accurate blue dot, turn on location services.

  1. On your iPhone or iPad, open the Settings app.
  2. Tap Privacy & Security and then Location Services.
  3. Make sure Location Services is turned on.
  4. Scroll and select Microkeeper
  5. Choose While Using the App
  6. Turn Precise Location on
    image from ios of location settings for microkeeper app to allow precise location and allow location access while using the app



User denied the request for Geolocation

This error indicates that the Microkeeper app was unable to access your location. Close and re-open the app and allow Microkeeper to use your location.


Android

  • Open the Microkeeper app
  • You will be prompted to allow Microkeeper to access the device's location - select While using the app

android-allow-location


To confirm that Microkeeper has access to your devices location:

  1. Navigate to Settings
  2. Select Apps
  3. Search/find and select Microkeeper
  4. Click Permissions
  5. Confirm that Location is Allowed

app-permissions-android-aaf1a.jpg



Apple IOS

  • Open the Microkeeper app
  • You will be prompted to Allow "Microkeeper" to use your location? - click Allow While Using App
  • When prompted "https://microkeeper.com.au" Would Like To Use Your Current Location - click Ok

1639347568723-387bf.png

ios-allow-location-2



Login details failed. Please try again. You will likely need to login again

Fix this error by clearing the Data & Cache of the app and reinstall.


Android

  • Navigate to the settings of your mobile device
  • Enter the Apps settings and select Microkeeper
  • In the App info enter the Storage settings
  • Click the Clear data button
  • Uninstall and reinstall the Microkeeper app

android-delete-data


Apple IOS

  • Reinstall the Microkeeper device on your device

ios-delete-data



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