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Requesting Leave

Need a day off, a holiday or time to recover when you're sick? Ask for it from your Employee Console. Your manager gets your request straight away, and you can see when it's approved.

This guide covers how to:

  1. Ask for leave.
  2. Upload a doctor's certificate.
  3. Follow your request.
  4. Cancel a request.

Ask for leave

  1. Tap Leave, then Request Leave.
  2. Choose the kind of leave, such as Personal Leave when you're sick.

Leave Requests on a phone with the Request Leave list open: Personal Leave, Long Service Leave, Unpaid Leave Request and Compassionate

  1. Choose the Start Date and End Date. For part of a day, enter a Start Time and End Time too. Leave the times as they are for full days.
  2. Add a comment for your manager, if it helps, such as "Family wedding".
  3. For personal leave, answer Do you have a Doctor's Certificate?
  4. Read the terms, using the link, and tick I agree.
  5. Tap Submit.

A Personal Leave Request on a phone, with marks matching the steps: 3 the start and end dates and times, 4 the comment, 5 Do you have a Doctor's Certificate?, 6 I agree, and 7 Submit

You'll see Success!, and your manager gets an email to review it.

The leave you can ask for

The list depends on your job and your employer. Annual leave shows if you earn it, usually as a full or part time employee, so casuals don't see it. Unpaid Leave Request is for time off without pay. Your employer may add others, such as study leave.

How many hours it uses

Under your dates, Days Off counts the weekdays, and Estimated Hours is the hours you'd usually work in that time. Public holidays aren't counted, as you're paid for them anyway.

Final Balance is about how much leave you'll have left afterwards, counting what you'll earn before then. If it's below 0, you don't have enough leave for it yet, but you can still ask. Your payroll office works out the exact hours when you're paid.


Upload a doctor's certificate

If you said you have a doctor's certificate, you can upload it straight after you submit: tap the upload button, keep or change the name, and choose a photo or file. Up to 20 MB.

Getting it later? Upload it from your request:

  1. Tap Leave, then the arrow beside your request.
  2. Beside Upload a file, tap the upload button.
  3. Give the file a name, then choose or take a photo of it.

It shows under Files Attached. You can attach evidence to any kind of leave this way, such as a funeral notice for compassionate leave.


Follow your request

Tap Leave to see your requests from the past 6 months, each with its start date and where it's up to:

  • Pending: waiting for your manager.
  • Accepted: approved.
  • Declined: not approved. Open it to see why, then talk to your manager.
  • Removed: cancelled.

An unpaid leave request opened on a phone, showing Request accepted, its start and end, who reviewed it, and its log

Tap the arrow beside a request to see its details: who reviewed it, any files, and the Log, which shows every change and note from your manager. You also get an email whenever it changes.


Cancel a request

  1. Tap Leave, then the arrow beside your request.
  2. Tap Remove Leave Request, then Confirm.

A pending request is removed straight away. An accepted request needs your manager to agree, so it shows as pending until they do.

You can't change a request's dates. Remove it and ask again with the right dates.


Leave questions

Why can't I see annual leave in the list?

Annual leave shows if you earn it, usually as a full or part time employee. If you're one of them and still can't see it, ask your manager to check your employment details.

Why does it say Estimated Hours 0?

Estimated Hours comes from the hours you usually work. If you're casual, or your usual hours aren't set, it shows 0. You can still ask, and your manager sees the dates you've asked for.

It says there's already a leave request for this period.

You've already asked for leave on those dates. Check Leave for it. To change it, remove it and ask again, or ask your manager to change it.

How far ahead can I ask for leave?

A request can cover up to 4 months, and can't start more than 3 months ago. For longer leave, make more than one request. Your employer may also block some dates, such as busy periods.


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